Canon Axioms
Canon Axioms are ExpertFlow's documented architectural principles — claims about how contact-centre systems should be built, grounded in real customer deployments and defended against specific competitor approaches.
Each axiom contains: - The claim — a one-sentence architectural principle - The scenario — a concrete customer situation where the principle applies - The competitor table — how ExpertFlow's approach compares to alternatives
Axioms are the source material for competitive briefs, technical proposals, and presales objection handling.
| Axiom | Domain | Title |
|---|---|---|
| axiom-00001 | routing | Skills-Based Routing with Real-Time Agent State |
| axiom-00002 | routing | Event-Driven Routing Commitment Gate |
| axiom-00003 | rtc-voice | Edge Call Control |
| axiom-00004 | rtc-voice | WebRTC-Native Voice via LiveKit |
| axiom-00005 | cti-crm | CRM-Native Embedding vs. Separate Agent Desktop |
| axiom-00006 | cti-crm | Open API Agent State vs. Proprietary CTI Middleware |
| axiom-00007 | conversational-ai | LLM-Agnostic Bot Architecture |
| axiom-00008 | conversational-ai | RAG-Grounded Bot Responses vs. Fine-Tuned Model Deployment |
| axiom-00009 | core-objects | Single Conversation Object Spanning All Channels |
| axiom-00010 | security | Open Standards SSO via Keycloak and OAuth2 |
| axiom-00011 | security | On-Premise Data Residency as a First-Class Deployment Option |
| axiom-00012 | deployment | Kubernetes-Native Deployment |
| axiom-00013 | deployment | Cisco CCE Co-existence Model |
| axiom-00014 | core-objects | Unified Client Identity Spanning All Channels |
| axiom-00015 | routing | Shared Routing Engine for Blended Outbound |
| axiom-00016 | routing | SEIZE/INIT Anti-Starvation Control for Blended Outbound |
| axiom-00017 | core-objects | Single-Flow Multi-Step Campaign Orchestration |
| axiom-00018 | core-objects | Native Two-Point Regulatory DNC Suppression |