Canon Axioms
Canon Axioms are ExpertFlow's documented architectural principles — claims about how contact-centre systems should be built, grounded in real customer deployments and defended against specific competitor approaches.
Each axiom contains: - The claim — a one-sentence architectural principle - The scenario — a concrete customer situation where the principle applies - The competitor table — how ExpertFlow's approach compares to alternatives
Axioms are the source material for competitive briefs, technical proposals, and presales objection handling.
| Axiom | Domain | Title |
|---|---|---|
| axiom-001 | routing | Skill-Based Routing as Default |
| axiom-002 | routing | Real-Time Agent State as Routing Input |
| axiom-003 | rtc-voice | Native SIP Stack |
| axiom-004 | rtc-voice | WebRTC Without a Separate Gateway |
| axiom-005 | cti-crm | CRM as Authoritative Customer Record |
| axiom-006 | cti-crm | Bidirectional CRM Sync |
| axiom-007 | conversational-ai | Bot-to-Agent Handoff with Full Context |
| axiom-008 | conversational-ai | RAG Over Customer Knowledge Base |
| axiom-009 | core-objects | Conversation as First-Class Object |
| axiom-010 | core-objects | Immutable Interaction Record |
| axiom-011 | security | On-Premise Data Residency |
| axiom-012 | deployment | Kubernetes-Native Deployment |
| axiom-013 | deployment | Cisco CCE Co-existence Model |
| axiom-014 | core-objects | Unified Client Identity Spanning All Channels |