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n8n Workflow Orchestration

Description

Uses n8n to orchestrate backend workflows triggered by conversational events — form submissions, intent matches, escalation events, and post-call actions. Enables no-code and low-code workflow automation that extends the AI dialog layer with external system integrations.

Canonical use case

When a bot collects a customer complaint, an n8n workflow automatically creates a CRM case, assigns it to the correct queue, and sends a confirmation SMS — without any custom backend code.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing