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Voice Bot Integration

Description

Connects an AI dialog system to the voice channel via speech-to-text (STT) and text-to-speech (TTS) pipelines, enabling fully automated voice conversations with callers. Supports barge-in detection, silence handling, and graceful escalation to a live agent.

Canonical use case

A utility company's voice bot handles outage notifications and payment arrangement calls in natural speech, completing the interaction without a live agent for over 60% of callers.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing