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AI Assistance Panel

Description

Displays real-time AI-generated suggestions, next-best-action prompts, and knowledge base articles to agents during live interactions. Content is contextualised to the active conversation and updated as the dialogue progresses.

Canonical use case

A telecoms support agent receives real-time troubleshooting suggestions from an AI panel that reads the conversation transcript and retrieves relevant knowledge articles as the customer describes their problem.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing