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Customer-Specific Configuration Scripting

Description

Provides a scripting framework and library of reusable configuration scripts for adapting the platform to customer-specific requirements — custom routing rules, integration endpoints, branded prompts, and tenant-specific policy settings. Scripts are version-controlled and auditable.

Canonical use case

A systems integrator uses the configuration scripting framework to automate the provisioning of 200 agent accounts, 15 queues, and custom IVR flows for a new customer deployment, completing in hours instead of days.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing