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Outbound Dialer Routing

Description

Integrates with outbound dialing campaigns to route connected calls to available agents in real time. Supports preview, progressive, and predictive dialing modes, ensuring agents receive calls only when ready.

Canonical use case

A collections department runs a progressive dialing campaign and routes answered calls immediately to the agent who owns the account, reducing idle time and abandoned rates.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing