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Nuance Speech Recognition Integration

Description

Connects to the Nuance ASR platform for high-accuracy transcription and natural language understanding in voice IVR and bot flows. Supports grammars, hotword detection, and streaming recognition modes.

Canonical use case

A government helpline uses Nuance ASR to recognise spoken intent from callers in an IVR, routing them without requiring them to press keypad digits.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing